PRIVACY POLICY

AutoLab Worx

Last updated: 19 October 2026

At AutoLab Worx, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact our garage.

1. Who We Are

AutoLab Worx is a vehicle maintenance, repair and MOT testing business based at:

Unit 5, Wrights Yard
Top Road, Wimbish
Saffron Walden
CB10 2XJ

Telephone: 01799 610988
Email: info@autolabworx.com
Website: www.autolabworx.com

For questions about how we handle your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you contact us by telephone, email or WhatsApp, or when you use our services.

This may include:

  • Your name and contact details.

  • Vehicle registration and vehicle-related information.

  • Details of enquiries, appointments and services requested.

  • Information necessary to provide vehicle servicing, repairs or MOT testing.

  • Relevant correspondence and customer service records.

Our website may also process technical information, such as IP addresses and browser information, through website hosting, security features and cookies.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and communicate with customers.

  • Arrange appointments and provide requested services.

  • Maintain relevant vehicle service and repair records.

  • Manage payments, invoices and business administration.

  • Meet applicable legal and regulatory obligations.

  • Maintain the security and functionality of our website.

We process personal information where necessary to provide our services, comply with legal obligations or pursue legitimate business interests. Where consent is required, we will request it.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including website hosting, communications, payment processing and IT services.

Information may also be disclosed where required by law or to relevant regulatory authorities.

5. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting and regulatory requirements.

6. Website Cookies

Our website is built using Squarespace, which may use cookies and similar technologies to support website functionality, security and performance.

Some cookies are essential for the website to operate. Where non-essential cookies require consent, visitors will be given an appropriate choice.

You can also manage cookies through your browser settings.

7. Third-Party Services

Our website provides links to external communication services, including WhatsApp.

When you choose to use these services, the relevant provider may process your information in accordance with its own privacy policy.

Our website is hosted by Squarespace, which may process technical information necessary to provide and secure the website.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of personal information in certain circumstances.

  • Object to or restrict certain types of processing.

  • Request the transfer of your information where applicable.

  • Withdraw consent where processing relies on consent.

To exercise your rights, contact info@autolabworx.com.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are concerned about how your personal information is handled.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or legal requirements.

Any updates will be published on this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

AutoLab Worx
Unit 5, Wrights Yard, Top Road
Wimbish, Saffron Walden, CB10 2XJ

Telephone: 01799 610988
Email: info@autolabworx.com